1. Refund Eligibility:

You may be eligible for a refund under the following circumstances:

• The sports training session you booked was cancelled by the academy.

2. Refund Requests:

To request a refund, please contact our support team within 15 days of the session date, providing the following information:

• Your name and contact information.
• Session details, including date, time, and location.
• A brief explanation of the reason for your refund request.
• Proof of purchase, such as a booking confirmation or receipt.

3. Refund Process:

Once we receive your refund request, we will review it to ensure it meets our refund eligibility criteria.

• Refunds may take up to 30 business days to reflect in your account, depending on your payment provider's policies.
• If your request is approved, we will process the refund to the original payment method used for the booking.

4. Non-Refundable Situations:

Please note that we do not offer refunds in the following situations:

• If you fail to attend a session without prior notice.
• If you request a refund beyond the 15-day window.
• If the session is rescheduled, and you are unable to attend the new date and time.

5. Cancellations by Academies:

In the event that an academy cancels a training session, we will make every effort to reschedule the session or provide you with a full refund, as per your preference.

6. Contact Information:

To initiate a refund request or for any inquiries regarding our refund policy, please contact our customer support team at connectwithgetsetgo@gmail.com.

7. Amendments to the Refund Policy:

We reserve the right to make changes to this refund policy without prior notice. Any changes will be posted on our website, and it is your responsibility to review our policies periodically.

By using our services, you agree to comply with the terms and conditions of this refund policy. We are committed to ensuring your satisfaction and resolving any issues promptly. Thank you for choosing Get Set Go for your sports training needs.